Frequently Asked Questions

• How does the 14 days free trial work?

  After signing up, you'll receive an email with a PIN code and a link to your Itefy account. You will have full access to all features for 14 days.

• What happens at the end of my free trial?

  You will be notified by email when you're half way through the trial period, when there are 3 days left and when there are 24 hours left. If you haven't started a subscription by the time the trial ends, your account is locked — but not deleted right away.

• What happens to my data if I don't subscribe right away?

  Your account and all its data are kept for 30 days after the trial ends. Start a subscription at any time during those 30 days and you'll pick up right where you left off. We'll email you when the trial expires, and again 7 days before the account is permanently deleted.

• Do I have to sign a long-term contract?

  No. If you choose to create a paid subscription from your trial account, you only pay for one period (monthly or yearly) at the time. When you cancel, the subscription will be cancelled immediately, and the account will only be active to the end of the current subscription period.

• Are there any setup fees?

  No, there are no setup fees or hidden charges to our subscription plans.

• Which currencies can I choose from?

  You can select between United States dollar (USD), Euro (EUR) and Norwegian Kroner (NOK).

• Can I change my plan?

  Yes, you can change both the plan and the interval (monthly or yearly) at any point during a paid subscription. The change takes effect immediately, and any difference is prorated automatically — you're credited for the unused part of your current plan, and the prorated charge or credit is applied to your next invoice.

• Does my free trial limit my access to features?

  No, you will have access to all features, including our mobile app. The only limitation is the amount of resources available, which is limited to 200 users and 1000 items.

• Can I add more users than my plan includes?

  Yes. Each plan includes a number of user seats, and you can add extra seats at any time for a per-seat monthly price. Seats can be added or removed whenever you need from your account's subscription settings.

• Do I need to enter credit card info to sign up?

  No, you can sign up and use Itefy for 14 days without entering your credit card details. Only if you decide to continue using Itefy by starting a subscription you'll be asked for credit card details. Credit card information and payments are securely handled by Stripe, and do not touch our servers.

• What payment methods do you accept?

  We accept a diversity of card brands, including Visa, Mastercard, American Express, Discover & Diners, China UnionPay and Japan Credit Bureau. Credit card details and payments are exclusively handled by Stripe, one of the world's leading payment service providers.